Terms And Condition
Effective Date: January 1, 2026
Welcome to Niagara Way Terms And Condition. By accessing our website or booking any of our private transportation services. By using our website or booking our services, you agree to follow these Terms and Conditions. Please read them carefully before using our services.
1. About Niagara Way
Niagara Way provides private luxury SUV transportation, airport transfers, city-to-city transfers, chauffeur services, and private sightseeing tours throughout Niagara Falls, Toronto, Buffalo, and surrounding regions.
By making a reservation, you confirm that you have read, understood, and accepted these Terms & Conditions.
2. Booking & Reservations
You can book your ride through our website, by email, or over the phone.
To ensure availability, we recommend booking your ride in advance. All bookings are subject to confirmation by Niagara Way.
Customers are responsible for providing accurate booking information, including:
- Pickup and drop-off locations
- Date and time of travel
- Number of passengers
- Luggage details
- Contact information
- Any special travel requests
Incorrect or incomplete information may affect the quality or timing of the service.
3. Pricing & Payment
All prices are quoted in the applicable currency unless otherwise stated.
The total fare depends on factors including travel distance, selected service, vehicle type, waiting time, tolls, parking fees (where applicable), and any additional requests.
You may need to pay when you book your reservation or after your journey is complete, depending on your selected service.
Niagara Way reserves the right to update pricing without prior notice. However, confirmed bookings will not be affected by future price changes.
4. Cancellation & Refund Policy
Customers should notify Niagara Way as soon as possible if they need to cancel or modify a reservation.
Refund eligibility may vary depending on the timing of the cancellation and the type of service booked.
Failure to appear at the scheduled pickup location without prior notice may be treated as a no-show, and applicable charges may apply.
5. Airport Pickups
For airport pickup services, our chauffeurs monitor flight arrivals whenever flight details are provided.
If your flight is delayed, we will make reasonable efforts to adjust your pickup time accordingly.
Additional waiting charges may apply for extended delays that exceed the complimentary waiting period.
6. Passenger Responsibilities
Passengers are expected to:
- Arrive at the agreed pickup location on time.
- Wear seat belts whenever required by law.
- Treat the vehicle and chauffeur with respect.
- Avoid any behavior that may endanger others or damage the vehicle.
Niagara Way reserves the right to refuse service if passenger behavior is unsafe, abusive, illegal, or disruptive.
7. Luggage
Passengers are responsible for ensuring that their luggage fits safely within the selected vehicle.
Please inform us in advance if you will be traveling with oversized luggage, sports equipment, strollers, or other large items so we can arrange a suitable vehicle.
8. Vehicle Availability
While we strive to provide the vehicle selected during booking, Niagara Way reserves the right to substitute a comparable or upgraded vehicle if necessary due to maintenance, operational requirements, or unforeseen circumstances.
9. Delays & Force Majeure
Niagara Way is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Road closures
- Traffic congestion
- Government restrictions
- Vehicle accidents
- Natural disasters
- Public events
- Other unforeseen emergencies
We will make every reasonable effort to minimize disruptions and complete your journey safely.
10. Limitation of Liability
While we strive to provide reliable and professional transportation services, Niagara Way shall not be liable for indirect, incidental, or consequential damages resulting from delays, missed flights, missed appointments, traffic conditions, or circumstances beyond our reasonable control.
Our total liability shall not exceed the amount paid for the booked service, except where prohibited by applicable law.
11. Website Use
All content on this website, including text, graphics, logos, images, and branding, is the property of Niagara Way unless otherwise stated.
You may not copy, reproduce, distribute, or use any content without prior written permission.
12. Privacy
Please review our Privacy Policy to learn how we collect, use, store, and protect your personal information. To learn more about Niagara Way and our commitment to providing reliable private transportation services, visit our About Us page.
13. Changes to These Terms
Niagara Way reserves the right to update these Terms & Conditions at any time.
Any changes will become effective immediately after being published on this website. Continued use of our services constitutes acceptance of the revised Terms.
14. Contact Us
If you have any questions regarding these Terms & Conditions or our transportation services, please contact us.
Niagara Way
Niagara Falls, Ontario, Canada
Phone: +1 647-654-8290
Email: booking@niagaraway.com